Technical Support

SnapperNet provides full technical support for the DrayTek range of products via our nationwide network of resellers and installers.

If you'd like to ask us a question about a DrayTek product we can assist via email.

How To

General Setup: ADSL

Quick Start Guide for Vigor ADSL modems
If you have factory reset your Vigor ADSL modem and lost its preconfigured NZ ADSL settings, follow this guide to set them back!
PPPoA/PPPoE Passthrough
DrayTek's unique feature allowing you to use a Vigor to perform ADSL connection while giving another router or firewall device behind it full control.

General Setup: VDSL

Initial Setup for Vigor2750 VDSL router
Telecom/Chorus require the insertion of a VLAN ID on the WAN PPP interface. Follow this guide to setup basic services.
Using Vigor2750 as a pure VDSL modem
Bridge the VDSL connection to a third-party firewall/router which manages the connection and authentication.

3G Backup

Supported 3G USB Sticks
Which current models of 3G USB modem in New Zealand are supported by DrayTek routers?

Voice over IP

Disabling SIP ALG on Vigor routers
The ALG can interfere with pure SIP trunking. Here's how to disable it.

Live Web Demo

You can explore the web interface of the various DrayTek products, allowing you to check out features and see just how powerful DrayTek routers are!

Diagnostics

Diagnostic tools are available on the downloads page.

Other Resources

If your question hasn't been answered here, check out resources on other DrayTek websites around the world.

Please be aware that some information may not apply to New Zealand - contact us if you are unsure.

Application Notes (Global)
Knowledgebase (Australia)
Mikey's Guides (UK)

You can also find guides on configuring DrayTek features on YouTube:

DrayTekMarketing (Global)
MrDrayTek (Australia)
DrayTekUK (UK)